Martha’s Rule Reporting

How Mela’s Medicus Platform is Empowering CCOT Teams with Martha’s Rule Compliance and C4C Reporting

The recent introduction of Martha’s Rule by NHS England (NHSE) has highlighted the importance of enabling patients and their families to escalate care concerns when necessary. The new Care for Concerns (C4C) reporting requirements ensure that patients who feel they are not receiving adequate care have a clear, effective pathway to request a second opinion from the Critical Care Outreach Team (CCOT). At Mela, we are proud to support CCOT teams across the NHS with our Medicus platform, offering an intuitive, compliant way to manage, document, and report all C4C calls seamlessly.

In this blog post, we’ll explore how Medicus is enabling CCOT teams to adhere to Martha’s Rule while optimising C4C reporting and compliance through powerful features and an efficient workflow.

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What is Martha’s Rule, and Why is C4C Reporting Important?

Martha’s Rule, named after a case that highlighted gaps in patient safety escalation, mandates that NHS hospitals allow patients and their loved ones to request an urgent review by a senior healthcare professional if they have concerns about care quality. This is especially critical in recognising deterioration or advocating for more immediate medical attention.

The C4C reporting requirement calls for systematic documentation of all Care for Concerns requests. Accurate reporting on these escalations is essential to:

1. Ensure patient safety by tracking care requests and ensuring timely intervention.
2. Support CCOT teams in meeting compliance standards while streamlining their workflow.
3. Improve transparency in care delivery, helping hospitals meet NHSE guidelines and build public trust.

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How Mela’s Medicus Platform Supports CCOT Teams in C4C Reporting

Our platform allows teams to efficiently capture, document, and report on every C4C call, ensuring compliance while streamlining administrative tasks.

With a user-friendly interface, Medicus enables CCOT teams to log key details of each escalation, from patient information and concern specifics to the response and any follow-up actions taken. This standardised approach ensures that every call is accurately documented, providing teams with clear, consistent records that align with NHSE standards.

To further simplify reporting, Medicus includes a pre-built C4C reporting template, so CCOT teams can quickly generate compliant reports without worrying about formatting or data requirements. This templated structure not only saves time but also reduces the risk of missed information or inconsistencies, making compliance straightforward.