How Medicus Helps CCOT Teams with Martha’s Rule Reporting
The recent introduction of Martha’s Rule by NHS England (NHSE) has highlighted the importance of enabling patients and their families to escalate care concerns when necessary. The new Call for Concerns (C4C) reporting requirements ensure that patients who feel they are not receiving adequate care have a clear, effective pathway to request a second opinion from the Critical Care Outreach Team (CCOT). At Mela, we are proud to support CCOT teams across the NHS with our Medicus platform, offering an intuitive, compliant way to manage, document, and report all C4C calls seamlessly.
What is Martha’s Rule, and Why is C4C Reporting Important?
Martha’s Rule, named after a case that highlighted gaps in patient safety escalation, mandates that NHS hospitals allow patients and their loved ones to request an urgent review by a senior healthcare professional if they have concerns about care quality. This is especially critical in recognising deterioration or advocating for more immediate medical attention.
The C4C reporting requirement calls for systematic documentation of all Care for Concerns requests. Accurate reporting on these escalations is essential to:
- Ensure patient safety by tracking care requests and ensuring timely intervention.
- Support CCOT teams in meeting compliance standards while streamlining their workflow.
- Improve transparency in care delivery, helping hospitals meet NHSE guidelines and build public trust.
How Mela’s Medicus Platform Supports CCOT Teams in C4C Reporting
Medicus makes it easy for CCOT teams to capture, document, and report every C4C call, saving time and ensuring compliance. With a simple, user-friendly interface, teams can quickly log key details like patient information, concerns, responses, and follow-ups—all in one place. Our standardised system keeps records clear, consistent, and fully aligned with NHSE standards. Plus, with our ready-made C4C reporting template, generating compliant reports is quick and hassle-free.
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