Frequently Asked Questions

How do I contact Mela Support?

Please click on the support tab and fill in the form, email us on support@mela.co.uk or call us on 01753 480460.

Can we add additional users to the system after purchasing it?
Yes, please contact our sales department on 01753 480460
How do I export my data in PICANet format?
  1. From the Dashboard
  2. Click on the User icon -> PICANet Export
  3. Choose the dates you wish to export between then click the Export button
  4. The PICANet export will be located in the Downloads folder of the browser
How do I export my data in PCCMDS format?
  1. From the Dashboard
  2. Click on the User icon -> PCCMDS Export
  3. Choose the dates you wish to export between then click the Export button
  4. The PCCMDS export will be located in the Downloads folder of the browser
How do I export my data in ICNARC format?
  1. From the MedICUs logo (splash) screen
  2. Click File -> Export \ Import
  3. Click Action -> Export ICNARC
  4. Enter the dates you wish to export between then click the save/continue (green) button
  5. When finished an alert will appear with the option to open the folder, click the green tick.
  6. The file will be named along these lines ‘D30082019.XML’ and must be uploaded via the ICNARC website.
How to add a new user?
  1. Log in as Administrator
  2. Click on the User icon -> Settings -> Access
  3. Click on the Add user button
  4. Set the name and the password of the new user and select the group permission (Admin group, User group, Medical group)

The users and groups have certain access right to the system. The administrator is the only user who can create new users and change user groups. Only users who are part of the Admin Group can edit the preferences and list.

How to customise Groups & Items?
  1. From the User icon select Customisation
  2. Click on Groups & Items
  3. Select the tab where the new group & items will be created.
  4. Click on Add Group button and enter the Group name
  5. The Group will be now be created.
  6. To add an item to the Group, click on Add item button
  7. Enter the name of the item and click on Visible
  8. To add form fields such as date & time, text box, checkbox, drop-downs, click on Add form field
  9. To edit the new field, click on the field name and change the label and type.
How do I create a new item?

When entering information into MedICUs many of the fields have dropdown lists which facilitate data entry. The items that appear in the lists are user customisable.

To create a new item or, edit an existing one, follow the steps:

  1. From the User icon select Customisation
  2. To add an item to an existing list -> Click on Add item button
  3. Enter the item name and click on Save