Frequently Asked Questions

How do I contact Mela Support?

Please click on the support tab and fill in the form or call us on 01753 480460

I have a pocket synchronisation error

Please download the error codes form, here. Once you have identified the error code please call us on 01753 480460.

How do I export my data to NIPPS?
  1. Begin on the Splash screen
  2. Click ‘File’ -> ‘Export \ Import’
  3. Click ‘Action’ -> ‘NIPPs – Export’
  4. Choose the dates you wish to export between then click the save (green) button
  5. After the export it will ask do you want to open the folder, click ‘Y’
  6. This will show eighteen .txt files
  7. Select all eighteen files and right click one of them this will bring a number of options up.
  8. If you select ‘Send to’ -> ‘Mail Recipient’ (This will attach all the files to an e-mail)
  9. Please send the files to NIPPs@mela.co.uk
How do I export my data in ICNARC format?
  1. Begin on the Splash screen
  2. Click ‘File’ -> ‘Export \ Import’
  3. Click ‘Action’ -> ‘Export ICNARC’
  4. Choose the dates you wish to export between then click the save (green) button
  5. After the export it will ask do you want to open the folder, click the green tick.
  6. Locate your ICNARC export and right click it bringing a number of options up.
  7. If you select ‘Send to’ -> ‘Mail Recipient’ (This will attach all the files to an e-mail)
  8. Please send the files to ICNARC
How do I export my data in PICANet format?
  1. Begin on the Splash screen
  2. Click ‘File’ -> ‘Export \ Import’
  3. Click ‘Action’ -> ‘Export To PICANet’
  4. Choose the dates you wish to export between then click the save (green) button
  5. After the export it will ask do you want to open the folder, click the green tick.
  6. Locate your PICANet export here.
Can we add additional users to the system after purchasing it?

Yes, please contact our sales department on 01753 480460

How do I open my own super query report in Excel format?

You will notice that your super query reports will always save in .txt format. These are often hard to read in Notepad, to open in Excel right click the .txt file that you have created. This will come up with a number of options, and then click ‘Open With’ -> ‘Microsoft Excel’.

What is the duplicated key error?

This indicates a duplicate primary key, which has to be unique as it identifies a record and links various records together (like patient & assessments). Hence you get an error which prevents more serious database integrity issues (having 2 patients with the same ID would mean they would share all other information like assessments, etc).

What causes it? Various possible causes: data corruption, software bugs, power cut or crash, an import of certain data without the primary keys being refreshed afterwards, historic data issues, etc

What does running the fix actually do? The fix refreshes the primary keys to ensure the following one will be unique (precisely the highest existing number+1). The other fix ‘Refresh keys’ / ‘Data integrity’ does this + more comprehensive checks for orphans records.

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